Refund policy

Returns

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging.

  • A receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

Non-returnable items

Certain types of goods cannot be returned, including:

  • Perishable items (e.g., food, flowers, newspapers, magazines)

  • Intimate or sanitary products

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

Partial refunds (if applicable)

Partial refunds may be granted for:

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

  • Items not in their original condition, damaged, or missing parts (not due to our error)

  • Items returned more than 30 days after delivery

Refunds (if applicable)

Once we receive and inspect your returned item, we will email you to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed and automatically applied to your original payment method within a certain number of days.

Late or missing refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company (posting times may vary).

  3. Contact your bank (processing times may vary).

If you still have not received your refund, please contact us at sales@ajo-merchandisellc.com or call us at (+1) 248-210-2304.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.
To request an exchange for the same item, email us at sales@ajo-merchandisellc.com and send your item to:

34156 Zimmer Dr, Sterling Heights, MI 48310, USA

Gifts

  • If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. A gift certificate will be mailed to you once we receive the returned item.

  • If the item was not marked as a gift, or the order was shipped to the gift giver, the refund will be sent to the gift giver.

Shipping Returns

To return your product, mail it to:

34156 Zimmer Dr, Sterling Heights, MI 48310, USA

  • You are responsible for paying your own return shipping costs. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on your location, the time it takes for exchanged products to reach you may vary.

  • For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.